Frequently Asked Questions
The two main trainers are Keith Bowley and Bernard O'Hara. Both trainers are Directors of the Training Centre and have been delivering training at the centre for over 17 years. Both have extensive industry and teaching experience. For the delivery of some specialised training, industry experts may also be used to conduct training at the centre.
The maximum class size is twelve participants. The average short course class size can vary depending on the course and is approximately six. Adobe InDesign short courses are very popular and sometimes are fully booked. Adobe Photoshop is also a popular course and it is recommended to book early for both InDesign and Photoshop courses.
On the completion of any training at the Training Centre you will receive a Certificate of Participation. The Training Centre on longer offers training assessment.
Computer software training is conducted in one of our two computer labs utilising Windows and Macintosh computers (participants have a choice). Training delivery is assisted with the use of a data projector for clear view of demonstrations. All training resources including the computers, software, our own training workbooks and computer data files are supplied. Lunch is supplied to those attending short courses (excluding evening courses). Tea and coffee facilities are supplied at all training sessions.
We offer customised training where you can choose the time, the software to be used and the topic list of the skills you wish to learn. Simply make a list of the topics you wish covered and we'll develop a training session for you. Training sessions can be for individuals or small groups and can be a short as one hour.
We provide a money back guarantee should any course participant feel they have not received the training that was advertised. Also have a look at some of our testimonials on our course pages. Before attending training though please view any important training prerequisite.
You can phone or email any queries after your training. This support service is free. Emails can generally be aswered within a couple of hours and are the preferred option for contacting instructors. Our staff are very approachable and will do their upmost to provide support where needed.
Courses can be cancelled 7 days in advance which attracts a 20% cancellation fee. Cancellation within the 7 day period will incur a 100% cancellation fee. Failure to attend a training course without prior notice will result in the forfeit of that course booking and any fees paid. Please see our Terms & Conditions on the Booking Form for more details. If you wish to transfer to another later course this must be done prior to 7 days before the course commencement date.
We offer different levels of training. View the Course Content Lists for an idea of what's covered in each course. If you are still unsure email or phone the course instructor to discuss course content and your skill level. If you wish to come into the training centre to have a discussion with the instructor please contact us to make an appointment.
When booking your courses we offer a 10% discount on your 2nd and 3rd short course and any additional courses thereafter. These discounts are not available for our two Training Programs.
You can book online and choose to pay by credit card or you can request a tax invoice to forward on to your accounts department to be paid by EFT or cheque. You can also book over the phone by calling 08 93226160 where we can forward on a tax invoice or you can supply us with credit card details for course payment. You can also email us your details and the course(s) you want to attend at email@example.com. Our preferred method of receiving course bookings is via our website Booking Form
Short courses and Training Programs begin at 8.30am. The training centre is usually open at 7.45am. Feel free to arrive early if you wish where you can relax and have a tea or coffee before training begins. Our training sessions commence on time so please give yourself enough travel time to arrive prior to 8.30am.
All resources are supplied. For Adobe software short courses you will received our own training hardcopy workbook. Course computer files are supplied and copies can be taken away with you after the course for practice. Our workbooks unfortunately cannot be provided as PDFs.
Yes our computer training rooms are available for hire. Please see our Computer Training Room Hire webpage.
Yes for our daytime short courses lunch is provided. Options are available for people with special dietry needs. Please notify us when you register for a course. Lunch is not provided for our 15 week Training Programs. If you wish to bring your own lunch a fridge and microwave oven is available.
Yes courses can be split upon request. If you are registered for a 3 day course you can attend the first 2 days of the course and then defer your attendance of the 3rd day to a later date. Your 3 day course training needs to be completed within 12 months of your first attendance.